Customer Conversations
Chatyst
Techyst developed Chatyst as a shared customer-conversation system where teams can serve every channel with full context, clear ownership, and measurable performance. Open Chatyst ↗
Overview
The
gist
Chatyst consolidates website chat, email, WhatsApp, social messaging, SMS, and API conversations. Customer identity, history, private notes, labels, ownership, and reporting remain attached to the same conversation record.
Problem → fix
Why we
built it
We kept hitting the same annoying problem, so we built the thing we wanted to use.
The product problem
When customer communication is split across personal inboxes and channel-specific tools, context gets lost, ownership becomes uncertain, and response quality is difficult to measure.
What the experience needed
Chatyst provides one team inbox with routing, assignment, collaboration, automation, help-center content, and service reporting designed around a complete customer history.
Capabilities
What we
built
The core product work, feature by feature.
- /001/
Unified inbox for chat, email, messaging, and API channels
- /002/
Customer profiles, attributes, notes, labels, and history
- /003/
Assignments, mentions, teams, and private collaboration
- /004/
Rules for routing, labeling, notifications, and follow-up
- /005/
Self-service help-center publishing
- /006/
Response, resolution, workload, and team reporting
Outcomes
What it
made possible
- ✺One accountable record for every customer conversation
- ✺Faster handoffs with customer context preserved
- ✺Clearer service performance across inboxes and teams
More work
Keep
scrolling
A few more projects you might like.
Flyst
Work OrchestrationA connected work platform for turning strategy into projects, cycles, accountable work, and visible delivery.
Nexyst
Enterprise Resource PlanningA unified ERP for finance, inventory, sales, purchasing, manufacturing, projects, assets, and people.
Canvyst
Docs & Canvas WorkspaceA collaborative workspace that puts structured documents and an infinite visual canvas on the same page.
Your move
Want one
of these?
If you're building something like Chatyst, we'd love to hear about it.